Problem Solving & Decision Making

Issued 20 May 2026

Course Date: 14-05-2026
CPD Hours: 12
Delivery Type: Online

Key Skills

- Creating a Problem Statement Grid - Brainstorming - Why, Why, Why Method - Ishikawa/Fishbone Diagram - The 6Ms - Must Have/Would Like To Have Objectives - P.M.I. - SWOT Analysis - SMART Objectives - Stakeholders - Communication Plan - Gantt Chart - Monitoring vs Evaluating

Learning Outcomes

- Identifying & Recognising Problems - Identifying Who Owns The Problem - Analysing & Understanding The Problem - Choosing The Best Solution - Implementing The Solution - Monitoring & Evaluating The Solution

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