Issued 11 June 2026
- Communication styles and practical strategies for working with different approaches - Understanding how communication problems develop and escalate - The 4 psychological fears that impact workplace communication - Rights versus responsibilities: building an empowered mindset - The proven 3-step assertiveness technique for difficult conversations - Advanced questioning techniques and active listening skills - Recognising and understanding the stages of conflict - Practical tools and strategies for handling conflict situations - Building personal impact and communication confidence - Creating positive outcomes from challenging interactions
- Understand different communication approaches and adapt their style to work more effectively with colleagues and clients - Recognise how communication problems arise and implement strategies to prevent and resolve misunderstandings - Address the 4 psychological fears that hold people back from confident communication - Balance personal rights with responsibilities, creating a foundation for respectful yet assertive interactions - Use proven assertiveness methods to communicate needs and boundaries clearly without aggression - Engage others through strategic questioning and demonstrate active listening that builds trust and understanding - Handle Conflict Confidently: Recognise conflict stages and apply practical techniques for managing difficult situations constructively
This is your permanent, verifiable record of achievement.
Tag Sterling Training Ltd and share the love.
A skills badge appears directly on your LinkedIn profile under Licences & Certifications. It's different from sharing a post — it stays on your profile permanently.
Add my skills badgeAre you a training provider? Join Open CPD and get 5 free credits to get started.
Find out more