Issued 1 July 2026
- The 5-step communication process and how it works in practice - Common communication barriers and practical strategies to overcome them - Understanding the right communication tool for each situation - The four communication styles: strengths, weaknesses, and applications - Building rapport and connection in professional relationships - Developing communication skills across generations - Adapting communication styles to influence and engage different personalities - Strategic questioning techniques for different purposes and outcomes - Active listening skills that make others feel heard and valued - Practical exercises and real-world application opportunities - Tools for ongoing communication improvement
- Describe the 5 steps of communication, understanding how messages flow and ensuring communications are clear and effective - Choose the right tool for the right job for the right audience and move away from a reliance on emails and Teams messages - Identify 4-6 common barriers to effective communication and implement methods to reduce or eliminate them - Explain the 4 communication styles, identify your own style, and understand how differences impact team interactions and relationships - Modify and apply individual styles to build stronger rapport and relationships with colleagues who communicate differently - Use 2-3 new questioning techniques with active listening skills to communicate more effectively
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