Soulbent _Bright Minds Academy
Issued 2 June 2026
Key Skills Covered Office administration and management Filing and records management Microsoft Office (Word, Excel, PowerPoint, Outlook) Data capturing and database management Business communication and telephone etiquette Customer service and client relations Report writing and document preparation Meeting coordination and minute taking Time management and organizational skills Email and correspondence management Office equipment operation Problem-solving and decision-making Teamwork and professional workplace conduct Health and safety awareness in the workplace Confidentiality and information management
Upon successful completion of the Office Administration CPD programme, learners will be able to: Perform administrative and clerical duties effectively. Manage office records, files, and documentation professionally. Use Microsoft Office applications for daily office tasks. Communicate effectively with clients, colleagues, and stakeholders. Prepare reports, correspondence, and business documents. Organize meetings, schedules, and appointments efficiently. Apply customer service principles in the workplace. Demonstrate professional workplace ethics and confidentiality. Manage time and prioritize tasks to improve productivity. Work effectively as part of a team and contribute to organizational goals.
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