Issued 1 May 2026
- User and stakeholder research and insight methods - Stakeholder influence - User centred mindset in a strategic, project and delivery context.
Having completed this session, you will be equipped with the skills and knowledge to: - Align senior leaders around user‑centred, outcome‑driven decision‑making. - Secure organisational commitment to user research and analytical insight. - Apply research findings to inform strategy, influence decisions, and challenge assumption‑led or preference‑led thinking.
This is your permanent, verifiable record of achievement.
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