Issued 9 July 2025
Analytical thinking and how this can drive operations and passenger/customer satisfaction. Problem solving and how using data can support solutions to resolve. Customer Centric thinking and how the airport uses the passenger as the driver for change.
This session offers a fresh perspective that goes beyond traditional airport roles (check-in, security, ground-handlers), focusing on how data and digital engagement shape the modern passenger journey. The insights shared are highly transferable to other transport sectors and customer-centric industries, providing valuable takeaways for anyone looking to improve customer experience through smarter, data-informed strategies.
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